CB2 Phone Numbers and Emails

Toll-Free Number:

  • (800) 606-6252

Customer Service:

  • (510) 399-2206
    Text/SMS
  • (877) 401-0734
  • (800) 237-5672

Sales/ Reservations:

  • (512) 977-1900
    Austin
  • (617) 203-7775
    Boston
  • (312) 787-8329
    Chicago
  • (214) 306-0789
    Dallas
  • (323) 848-7111
    Los Angeles
  • (267) 385-8198
    Philadelphia
  • (415) 834-9370
    San Francisco
  • (202) 333-6204
    Washington
  • +1 416 366 2828
    Toronto

CB2 Email:

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Contact Information

CB2 Website:

CB2 Help Center:

Corporate Office Address:

Crate and Barrel and CB2
1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States

Other Info (opening hours):

Hours:

Customer Service Department:

7 days a week

Monday - Friday: 8 AM - 7 PM CT
Saturday - Sunday: 8 AM - 6 PM CT
Chat support daily: 8 AM - 11 PM CT


Locations:

  • 800 W. North Ave., Chicago, IL 60642
  • 34 Ellis St., San Francisco, CA 94102
  • 8000 Sunset Blvd., Los Angeles, CA 90046

  • 1860 W. Jefferson Ave., Naperville, IL 60540

  • Soho, 451 BroadwayNew York, NY 10013

  • 1730 4th St., Berkeley, CA 94710

  • 3333 Bear St. Suite 302, Costa Mesa, CA 92626

  • 1422 Walnut Street, Philadelphia, PA 19102

  • 3121 Palm Way Suite 110, Austin, TX 78758

  • 1401 Boylston Street, Boston, MA 02215

  • 776 NJ-17 Suite 2A, Paramus, NJ 07652

  • 4510 McKinney Ave, Dallas, TX 75205

  • 3307 M St NW, Washington, DC 20007

  • 651 Queen St W, Toronto, ON M5V 2B7

  • 1277 Robson St., Vancouver, BC V6E 1C2

Fax:

+1 (630) 369-4497

CB2 Rating Based on 13 Reviews

Rating details

1.6
more details
Product or Service Quality
Reliability
Price Affordability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of CB2 Customer Service Calls

164 TOTAL
CALLS
14:18 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CB2?

Request for Information Question:

  • “Oder question”
  • “Product inquiry”
  • “Order Pick up question”

Return/ Replace Question:

  • “Help with return”
  • “Return”
  • “Product replacement”

Shipping and Delivery Question:

  • “Delivery concern I am”
  • “Delivery”
  • “Shipping”

Product/ Service Question:

  • “Broken furniture delivered”
  • “Broken day bed”
  • “Link broken”

Cards Question:

  • “Card”
  • “Credit card declined”
  • “I applied for a cb2 credit card and I have not heard back.”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel order”
  • “Cancel ordrt”

Payments and Charges Question:

  • “Charges”
  • “Any coupons available”
  • “Payment”

Staff Question:

  • “Customer service”

Account Question:

  • “Locked out of online account”

Refund Question:

  • “Refund”

Other Question:

  • “Haven't heard back”
  • “Issue with a store”
  • “Order check”

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