CB2 Phone Numbers and Emails

Toll-Free Number:

  • (800) 606-6252

Customer Service:

  • (510) 399-2206
    Text/SMS
  • (800) 606-6252
  • (877) 401-0734
  • (800) 237-5672

Sales/ Reservations:

  • (512) 977-1900
    Austin
  • (617) 203-7775
    Boston
  • (312) 787-8329
    Chicago
  • (214) 306-0789
    Dallas
  • (323) 848-7111
    Los Angeles
  • (267) 385-8198
    Philadelphia
  • (415) 834-9370
    San Francisco
  • (202) 333-6204
    Washington
  • +1 416 366 2828
    Toronto

CB2 Email:

Legal
Privacy Inquiries
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CB2 Contact Information

CB2 Website:

CB2 Online Chat:

Corporate Office Address:

Crate and Barrel and CB2
1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States

Other Info (opening hours):

Hours:

Customer Service Department:

7 days a week

Monday - Friday: 8 AM - 7 PM CT
Saturday - Sunday: 8 AM - 6 PM CT
Chat support daily: 8 AM - 11 PM CT


Locations:

  • 800 W. North Ave., Chicago, IL 60642
  • 34 Ellis St., San Francisco, CA 94102
  • 8000 Sunset Blvd., Los Angeles, CA 90046

  • 1860 W. Jefferson Ave., Naperville, IL 60540

  • Soho, 451 BroadwayNew York, NY 10013

  • 1730 4th St., Berkeley, CA 94710

  • 3333 Bear St. Suite 302, Costa Mesa, CA 92626

  • 1422 Walnut Street, Philadelphia, PA 19102

  • 3121 Palm Way Suite 110, Austin, TX 78758

  • 1401 Boylston Street, Boston, MA 02215

  • 776 NJ-17 Suite 2A, Paramus, NJ 07652

  • 4510 McKinney Ave, Dallas, TX 75205

  • 3307 M St NW, Washington, DC 20007

  • 651 Queen St W, Toronto, ON M5V 2B7

  • 1277 Robson St., Vancouver, BC V6E 1C2

Fax:

+1 (630) 369-4497
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CB2 Rating Based on 2 Reviews

Rating details

2.0
more details
Reliability
Exchange, Refund and Cancellation Policy
Price Affordability
Warranty

Rating stats

Rating trend

Summary of CB2 Customer Service Calls

33 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CB2 Customer Service?

Shipping and Delivery Question:

  • “I placed an order but did not receive an email about it and I haven't received the merchandise either”
  • “Didn't receive my order”
  • “Had my delivery and I didn't get my white glove service. I need a credit back to my card”

Request for Information Question:

  • “Order Pick up question”
  • “Need to talk to rep about order I just submitted”
  • “Order status”

Return/ Replace Question:

  • “Return”

Product/ Service Question:

  • “Damaged marble table top”
  • “Have a huge order and need to check on it”

Refund Question:

  • “Refund”

Staff Question:

  • “Customer service”

Cards Question:

  • “Applying credit card discount to purchase for the first time”

Other Question:

  • “Furniture”
  • “Mailing list”
  • “Missing an item”

About

CB2 Return Policy
To read more: https://www.cb2.com/customer-service/faq-returns-exchanges
CB2 Delivery Policy
To read more: https://www.cb2.com/customer-service/faq-shipping-delivery
CB2 Terms of Service
To read more: https://www.cb2.com/customer-service/terms-of-use
CB2 Privacy Policy
To read more: https://www.cb2.com/customer-service/privacy-policy
CB2 reviews and complaints

CB2 is ranked 289 out of 1653 in Furniture and Decor category

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