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Contact CB2 Customer Service

How to Reach a Person at CB2

Verified Contact Information

Toll-Free Number:

  • 1-800-606-6252
Call Now

Customer Service:

  • 1-510-399-2206
    Text/SMS
  • 1-877-401-0734
  • 1-800-237-5672

Sales/ Reservations:

  • 1-512-977-1900
    Austin
  • 1-617-203-7775
    Boston
  • 1-312-787-8329
    Chicago
  • 1-214-306-0789
    Dallas
  • 1-323-848-7111
    Los Angeles
  • 1-267-385-8198
    Philadelphia
  • 1-415-834-9370
    San Francisco
  • 1-202-333-6204
    Washington
  • +1 416 366 2828
    Toronto

Legal:

privacyinquiries@cb2.com
Privacy Inquiries
Send Message

CB2 Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular CB2 Phone Number
1 (800) 606-6252
Average Hold Time
00:01:29
Average Calls duration
8 minutes
Most Popular CB2 Email Address
privacyinquiries@cb2.com
CB2 Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
View full overview

How to Contact CB2 Customer Service?

Most Popular Number:

(800) 606-6252
Total calls: 224 Issues resolved: 13 Last call: Jun 11, 2026

CB2 customer care allows consumers to seek professional on-call assistance through different contact numbers. Individuals can call the CB2 contact number 1-800-606-6252 for answers regarding their subject-specific matters. Those who prefer to send text-based queries can message to 1-510-399-2206. Similarly, the company provides additional services via calls at 1-877-401-0734 and 1-800-237-5672. You can reach out for specific questions and regular discussions and obtain information on different matters according to your needs on these numbers.

The CB2 customer service operates during specified hours on weekdays and weekends. The CB2 working hours are Monday and Friday between 8 AM and 7 PM CT. Apart from the weekday availability of CB2 customer service executives, the company also caters to inquiries on weekends. Thus, the active CB2 hours for answering calls on Saturday and Sunday lie from 8 AM to 6 PM CT. Outside of these hours, customers can get assistance by automated response.

The CB2 corporate office address is Crate and Barrel and CB2, 1860 W. Jefferson Avenue, Naperville, Illinois 60540, United States. It is the one-stop destination for customers who need help communicating with support officials via phone calls or messages. At the CB2 headquarters, you can get expert help from the professionals working at the office and discuss matters that need urgent consideration. You can also use this address to send any correspondence.

PissedConsumer Club

Contact Information

CB2 Website:

CB2 Help Center:

Corporate Office Address:

Crate and Barrel and CB2
1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States

Other Info (opening hours):

Hours:

Customer Service Department:

7 days a week

Monday - Friday: 8 AM - 7 PM CT
Saturday - Sunday: 8 AM - 6 PM CT
Chat support daily: 8 AM - 11 PM CT


Locations:

  • 800 W. North Ave., Chicago, IL 60642
  • 34 Ellis St., San Francisco, CA 94102

  • 8000 Sunset Blvd., Los Angeles, CA 90046

  • 1860 W. Jefferson Ave., Naperville, IL 60540

  • Soho, 451 BroadwayNew York, NY 10013

  • 1730 4th St., Berkeley, CA 94710

  • 3333 Bear St. Suite 302, Costa Mesa, CA 92626

  • 1422 Walnut Street, Philadelphia, PA 19102

  • 3121 Palm Way Suite 110, Austin, TX 78758

  • 1401 Boylston Street, Boston, MA 02215

  • 776 NJ-17 Suite 2A, Paramus, NJ 07652

  • 4510 McKinney Ave, Dallas, TX 75205

  • 3307 M St NW, Washington, DC 20007

  • 651 Queen St W, Toronto, ON M5V 2B7

  • 1277 Robson St., Vancouver, BC V6E 1C2

More contact details

Fax:

+1 (630) 369-4497

Summary of CB2 Customer Service Calls

258 TOTAL
CALLS
08:21 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CB2?

Request for Information Question:

  • “Status of order”
  • “Question about delivery cost”
  • “I need to know my statement”

Shipping and Delivery Question:

  • “Delivery concern”
  • “Haven't received a order”
  • “Delivery”

Product/ Service Question:

  • “Damaged item delivered”
  • “Lightbulbs I bought from you for the chandelier I bought from you are not working”
  • “Damaged producr”

Return/ Replace Question:

  • “Return item”
  • “Change an order”
  • “Help with return”

Activation/ Cancellation Question:

  • “Cancel an item”
  • “Unsubscribe me”
  • “Cancellation”

Payments and Charges Question:

  • “Any coupons available”
  • “Charged for shipping on last order when said free shipping”
  • “Charges”

Cards Question:

  • “Card”
  • “Credit card declined”
  • “I applied for a cb2 credit card and I have not heard back.”

Staff Question:

  • “Customer service for an order”
  • “Customer service”

Account Question:

  • “My jazzcash Account money stolen C2B”
  • “Locked out of online account”

Refund Question:

  • “Refund”

Other Question:

  • “California Umbrella”
  • “Na”
  • “Order pickup”

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Frequently Asked Questions

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