Anonymous
map-marker Hollywood, Florida

Any coupons available

Well my review is that I was told I get a $20 certificate by referring a friend who would buy a product that he would get 15% off. When I contacted Cb2 customer service no one had any idea what I was talking about I spoke to several people and I got frustrated and just gave up
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Max P Gpx

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Verified Reviewer

A FRAUD

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CB2 - A FRAUD

Lies, lies, lies... I placed an order of 6000 USD on the CB2 website, makings sure that everything I selected was in stock.

I have been planning this purchase for several days.

All the products I had in my cart where in stock and are showing as "In stock and ready to ship" at this very moment on the public product page.

During checkout, I checked multiple times for the delivery dates, and everything said it would be delivered in April.

I complete the order, and then get an email suddenly listing all my items as "Out of stock" expected in 6 months...

I first thought this was a mistake, as even right now it says that all those items are in stock on the website.

So I log into my account and check the order, and the majority of the items all say they would be delivered in 6 months.

I am currently talking to support, they already referred me to 5 different agents, all saying "We are sorry that the information shown is not correct, the system doesn't seem to be up to date".

Let me clarify this for you: The system is showing "Incorrect information" on the public product page. The one that customers see before they place an order.

Yet, on the "Order page" on the exact same website, the information is "Up to date" and it shows that none of the products that you just orders are in stock!

I made a collage showing screenshots of the product pages and the order pages of all these items to show what I mean.

This isn't a mistake, this is a complete scam!

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Loss:
$8000

Preferred solution: Full refund

Salman K Rjj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Birmingham, Michigan

My 299 rupees Pakistani Stolen by C2B

CB2 - My 299 rupees Pakistani Stolen by C2B
My 299 rupees Pakistani Stolen by C2B please I Request to C2B to my Money C2B chase my money to my Jazzcash account My Jazzcash Account number is 0322879**** I Request C2B to back my Stolen money
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Loss:
$1
TERESA T Uez

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Verified Reviewer
| map-marker Portland, Oregon

Pissed consumer who hasnt even purchased anything from them

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CB2 - Pissed consumer who hasnt even purchased anything from them
CB2 - Pissed consumer who hasnt even purchased anything from them - Image 2
CB2 - Pissed consumer who hasnt even purchased anything from them - Image 3
CB2 - Pissed consumer who hasnt even purchased anything from them - Image 4
Dont EVER get on their mailing list bc itll take multiple texts (7 different people over a month) to try to get off all while their CS agents confirm that youre off. But youll still get their emails even when you try blocking their email address or moving into your spam folder. Not worth the time and headache IMO
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User's recommendation: Beware

Anonymous

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Verified Buyer
| map-marker Annandale, Virginia

Multiple delays on order

CB2 - Multiple delays on order
DI placed an order for a specific couch BECAUSE CB2 advertised quick delivery. This was false advertising and its infuriating. My order has already been delayed twice with no end in sight. They had no trouble taking full payment with the order so i feel like i have no recourse.
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User's recommendation: Do your research

Wonah Y

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Verified Reviewer

Orders

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When I purchased the sofa, I expected my sofa to be delivered early April. I desperately need a sofa before May 2nd. With your promise of meeting my wanted delivery date, I chose a white sofa, which was the only one in stock, even though I didn't like the color. Now, when I called customer service, the lady said she is not sure when the sofa would be delivered and told me to cancel the order if I wanted to. The lack of an effort to show care and provide help to me, a customer, is extremely annoying and disappointing.
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Preferred solution: Deliver product or service ordered

Vicki M Orl

Orders

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CB2 - Orders
Ordered item in November. Said it would ship in 3 days. After 2 months and 19 unanswered emails from me to customer support and received nothing from them. Finally found phone number to actually speak to a person. It took me months to find a valid phone number. Never use this company, still waiting on a pH call w refund info, nothing yet. *** company
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Loss:
$34
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Absolutely NO

Amish Mfs

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Verified Reviewer
| map-marker Jericho, Vermont

Dishes are breaking

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CB2 - Dishes are breaking
Bought dish set and four dinner plates have broken in a year and a half. I am left with only four dinner plates while most of the set is intact. What to do?
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User's recommendation: Don’t buy your dinner ware here.

Anonymous
map-marker Fort Myers, Florida

Cancel order

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I ordered a desk in July 2022 and had at least 5 extensions. Still not expected til April 2023. i cancelled.
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Carlos A Grh

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Verified Reviewer

Questions on email I received

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The assistant was able to speak to a manager to obtain promotion that was sent via text but this was not the one I called about. She said she would speak to another supervisor and see if they could find the correct sectional promotion and call me back. So far no second call with a new link to the sectional promotion. She did try and I am grateful for that.
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Pros:
  • Great products and service
Cons:
  • Cant find their own promotions

Preferred solution: The link to the sectional discount sale the price is $2000 less than the same sectional on the website with a different name.

User's recommendation: Make sure you save all promotion text messages because those promotions do not appear on the regular website or in the trade website.

SevimUlku M

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Verified Reviewer

Poor Delivery Operations

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CB2 - Poor Delivery Operations
They messed up on a product delivery we had been waiting for 3 weeks then did very small to compensate the stress and trouble they caused. Now we have to another 2 weeks to receive the correct piece of our bed so we can mount it up and start using. Ohhh meanwhile there is a huge box occupying the half of our room!!!
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Pros:
  • Great designs and good quality furnitures
Cons:
  • Poor logistics management

Preferred solution: Let the company propose a solution

User's recommendation: Think twice

Ardell Wpf
map-marker New York, New York

Order

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Paid a ton of money for media console which is completely broken less than two years later. I hardly even touch the thing I went to open it today and it completely broke. When I first purchased it I noticed that it was broken and I informed the delivery man and he said I can call them and get a new one but I was waiting for it for almost 3 months so I didn't call. Now I have a broken media console
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Pros:
  • Looks beautiful
Cons:
  • Quality does not mean looks

Preferred solution: A new media console

Anonymous
map-marker Pasadena, California

They will not refund my money

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Im a designer - opened a CB2 credit card spent money / but then had to cancel the order. Once you pay by CB2 credit card they can only refund you on your next purchases. I spent $2,000 !! Basically they are hijacking my money until I spend it at their facility.
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User's recommendation: Just shop at World Market they give 20% easy to work with or pottery barn

Ciara C Wma

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Verified Reviewer
| map-marker San Francisco, California

Fraud on my credit card from your San Francisco Store

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I called your San Francisco store and was given the run around as there was a fraud on my account. I live in a different state and someone tried to charge my account for your furniture. Neither your Corporate NOR the San Francisco store where the charge was made answered at all. This is a disgusting way to do business.
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Preferred solution: Let the company propose a solution

User's recommendation: DO NOT DO BUSINESS AT ALL

Pandora Pba
map-marker Monrovia, California

Lost gift card

My Name is Laien Zhou. I accidentally deleted the gift card. I bought the card on 12/18 for five one hundred gift cards. Please to resend the gift cards. Thank you!
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Akylah Nhg
map-marker Fort Lauderdale, Florida

Unable to contact offices

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Wrong order. Order doubled by mistake Could not contact any human being touch tone does not work. All other tell numbers dont work
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User's recommendation: Double check

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