CB2
CB2 Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CB2 has 1.5 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great designs and good quality furnitures, Great products and service, Looks beautiful.
Cons: Bad customer service, Cant find their own promotions, Poor logistics management.Recent recommendations regarding this business are as follows: "Don’t buy", "Do your research", "Beware", "Absolutely NO", "Don’t buy your dinner ware here.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CB2 has 1.5 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great designs and good quality furnitures, Great products and service, Looks beautiful.
Cons: Bad customer service, Cant find their own promotions, Poor logistics management.Recent recommendations regarding this business are as follows: "Don’t buy", "Do your research", "Beware", "Absolutely NO", "Don’t buy your dinner ware here.".
Most users ask CB2 for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, TexasTerrible delivery service
CB2 goes through a 3rd party (Fragile Pack) for out of town deliveries. It's taken nearly a month for the product to ship.
The delivery date was rescheduled twice via email during this time. They arrived at my business after hours, despite my consistently ignored requests for a call or time frame, and refused to wait beyond 15 minutes for my arrival. (It took me 18 minutes to arrive back at my place of business, only to find that they had left). No one knows when I'll receive my office furniture.
TERRIBLE SERVICE. Avoid CB2 at all costs, if you're shipping out of town.
- Nice product
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy
Any coupons available
Well my review is that I was told I get a $20 certificate by referring a friend who would buy a product that he would get 15% off. When I contacted Cb2 customer service no one had any idea what I was talking about I spoke to several people and I got frustrated and just gave up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA FRAUD
Lies, lies, lies... I placed an order of 6000 USD on the CB2 website, makings sure that everything I selected was in stock.
I have been planning this purchase for several days.
All the products I had in my cart where in stock and are showing as "In stock and ready to ship" at this very moment on the public product page.
During checkout, I checked multiple times for the delivery dates, and everything said it would be delivered in April.
I complete the order, and then get an email suddenly listing all my items as "Out of stock" expected in 6 months...
I first thought this was a mistake, as even right now it says that all those items are in stock on the website.
So I log into my account and check the order, and the majority of the items all say they would be delivered in 6 months.
I am currently talking to support, they already referred me to 5 different agents, all saying "We are sorry that the information shown is not correct, the system doesn't seem to be up to date".
Let me clarify this for you: The system is showing "Incorrect information" on the public product page. The one that customers see before they place an order.
Yet, on the "Order page" on the exact same website, the information is "Up to date" and it shows that none of the products that you just orders are in stock!
I made a collage showing screenshots of the product pages and the order pages of all these items to show what I mean.
This isn't a mistake, this is a complete scam!
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Birmingham, MichiganMy 299 rupees Pakistani Stolen by C2B
My 299 rupees Pakistani Stolen by C2B please I Request to C2B to my Money C2B chase my money to my Jazzcash account My Jazzcash Account number is 0322879**** I Request C2B to back my Stolen money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonPissed consumer who hasnt even purchased anything from them
Dont EVER get on their mailing list bc itll take multiple texts (7 different people over a month) to try to get off all while their CS agents confirm that youre off. But youll still get their emails even when you try blocking their email address or moving into your spam folder. Not worth the time and headache IMO
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Annandale, VirginiaMultiple delays on order
DI placed an order for a specific couch BECAUSE CB2 advertised quick delivery. This was false advertising and its infuriating.
My order has already been delayed twice with no end in sight. They had no trouble taking full payment with the order so i feel like i have no recourse.
User's recommendation: Do your research
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrders
When I purchased the sofa, I expected my sofa to be delivered early April. I desperately need a sofa before May 2nd.
With your promise of meeting my wanted delivery date, I chose a white sofa, which was the only one in stock, even though I didn't like the color.
Now, when I called customer service, the lady said she is not sure when the sofa would be delivered and told me to cancel the order if I wanted to. The lack of an effort to show care and provide help to me, a customer, is extremely annoying and disappointing.
Preferred solution: Deliver product or service ordered
Orders
Ordered item in November. Said it would ship in 3 days.
After 2 months and 19 unanswered emails from me to customer support and received nothing from them. Finally found phone number to actually speak to a person. It took me months to find a valid phone number.
Never use this company, still waiting on a pH call w refund info, nothing yet. *** company
- Bad customer service
Preferred solution: Full refund
User's recommendation: Absolutely NO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jericho, VermontDishes are breaking
Bought dish set and four dinner plates have broken in a year and a half. I am left with only four dinner plates while most of the set is intact. What to do?
User's recommendation: Don’t buy your dinner ware here.
Cancel order
I ordered a desk in July 2022 and had at least 5 extensions. Still not expected til April 2023. i cancelled.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions on email I received
The assistant was able to speak to a manager to obtain promotion that was sent via text but this was not the one I called about.
She said she would speak to another supervisor and see if they could find the correct sectional promotion and call me back.
So far no second call with a new link to the sectional promotion.
She did try and I am grateful for that.
- Great products and service
- Cant find their own promotions
Preferred solution: The link to the sectional discount sale the price is $2000 less than the same sectional on the website with a different name.
User's recommendation: Make sure you save all promotion text messages because those promotions do not appear on the regular website or in the trade website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Delivery Operations
They messed up on a product delivery we had been waiting for 3 weeks then did very small to compensate the stress and trouble they caused. Now we have to another 2 weeks to receive the correct piece of our bed so we can mount it up and start using. Ohhh meanwhile there is a huge box occupying the half of our room!!!
- Great designs and good quality furnitures
- Poor logistics management
Preferred solution: Let the company propose a solution
User's recommendation: Think twice
Order
Paid a ton of money for media console which is completely broken less than two years later. I hardly even touch the thing I went to open it today and it completely broke.
When I first purchased it I noticed that it was broken and I informed the delivery man and he said I can call them and get a new one but I was waiting for it for almost 3 months so I didn't call. Now I have a broken media console
- Looks beautiful
- Quality does not mean looks
Preferred solution: A new media console
They will not refund my money
Im a designer - opened a CB2 credit card spent money / but then had to cancel the order. Once you pay by CB2 credit card they can only refund you on your next purchases.
I spent $2,000 !! Basically they are hijacking my money until I spend it at their facility.
User's recommendation: Just shop at World Market they give 20% easy to work with or pottery barn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaFraud on my credit card from your San Francisco Store
I called your San Francisco store and was given the run around as there was a fraud on my account. I live in a different state and someone tried to charge my account for your furniture.
Neither your Corporate NOR the San Francisco store where the charge was made answered at all. This is a disgusting way to do business.
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT DO BUSINESS AT ALL
Lost gift card
My Name is Laien Zhou. I accidentally deleted the gift card.
I bought the card on 12/18 for five one hundred gift cards. Please to resend the gift cards.
Thank you!
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